Privacy Policy

Personal Information Protection Policy

LIVE LEARN (HEREINAFTER REFERRED TO AS “THE COMPANY”) REGARDS THE PROTECTION OF PERSONAL INFORMATION AS ONE OF THE MOST IMPORTANT MANAGEMENT ISSUES AS A RESPONSIBILITY OF AN INTERNET CONTENT SERVICE COMPANY. THE COMPANY WILL MAKE EVERY EFFORT TO PROTECT PERSONAL INFORMATION IN AN APPROPRIATE MANNER BY OBSERVING THE FOLLOWING ITEMS.

Appropriate acquisition, use and provision of personal information
We will obtain the consent of the person in question by lawful and fair means.
When we collect customers’ personal information, we clarify the purpose of use and do so only within the scope necessary to achieve the purpose. We will not use acquired information for any other purpose or disclose it to any third party without the consent of the person in question, except under special circumstances.

Appropriate management of personal information
We will keep personal information accurate and up-to-date, and take necessary and appropriate measures to prevent and correct the leakage, loss, or damage of personal information and to manage the safety of other personal information.

Continuous Improvement of Personal Information Protection
We will strive for continuous improvement in order to protect personal information in a continuous and improved manner.

Compliance with laws and regulations and other norms
In order to protect personal information, we will comply with laws and regulations regarding the handling of personal information, guidelines set by the government, and other standards.

Handling of Personal Information

We will strive to protect the personal information of our customers and business partners, as well as appropriately manage their personal information in accordance with our Privacy Policy. Specifically, we will handle personal information in accordance with the following

Article 1: Definition of personal information
Personal information refers to information that can be used to identify a specific individual, such as name, date of birth, telephone number, address, and e-mail address (including information that cannot identify a specific individual, but can be easily collated with other information to identify a specific individual).

Article 2: Acquisition of personal information
The Company’s services (hereinafter referred to as the “Services”) are provided by the Company. (hereinafter referred to as “the Company”), the Company collects personal information from customers for the following purposes In addition, we only obtain information from those who have agreed to the purpose of acquisition and use of the information.

(1) When you register your membership information
In order for you to understand and use this service, we obtain your name and furigana, address (including zip code, apartment and condo name), telephone number, gender, date of birth, e-mail address, etc. Please note that if you do not complete the required fields on the membership registration screen, you may not be able to use the service properly.
(2) When you make an inquiry
We collect your name, date of birth, telephone number, address, e-mail address, etc. in order to respond to your inquiries about the service and to confirm your identity as a member. Please note that we may not be able to accurately respond to your inquiry if you do not complete the required fields.
(3) Others
We may obtain your name, phone number, address, etc. as a shipping address in order to ship products to you at events and campaigns we hold on an irregular basis. In addition, in order to create statistical data on the Association’s Internet content services, we may conduct questionnaires for our customers in order to provide better services, and we may collect personal information from our customers in those cases. Please note that you will not be able to use this service if you do not fill out the questionnaire.

Article 3: About the use of the acquired personal information
We will use your personal information for the following purposes and to the extent necessary to achieve the purposes of use. In the unlikely event that the purpose of use needs to be changed, we will notify the customer or make a public announcement to that effect.

(1) To provide the services that you have registered or applied for.
To deliver products, etc. to customers at events and campaigns, etc.
(3) To confirm or provide information necessary to carry out 1.2. above.
(4) To report the results of surveys and events to those who have cooperated or participated in them by e-mail.
(5) To send you useful notices by e-mail from the Association.
(6) In order to enable customers to use the Service smoothly.
(vii) To provide information about the Service, events, campaigns, updates, and other information to customers through e-mail magazines, etc.
(viii) To collect usage fees caused by the delinquent or erroneous payment of the customer’s paid service usage fees
To create statistical data about the use of the Service.
To respond to inquiries from customers about the Service and personal information, and to confirm the identity of the member.
(xi) To fulfill other purposes of use that have been clearly indicated at the time the information was provided.

Article 4: About the provision, consignment and joint use of acquired personal information
The Company will not provide personal information acquired from customers to third parties such as businesses other than the Company, except in the following cases

(1) When the customer agrees to it.
(2) When required by law
(3) When there are sufficient grounds to judge that the customer has violated our Terms of Use and that personal information must be disclosed in order to protect our rights, property, or services.
(iv) When it is necessary to protect the life, body, or property of a person and it is difficult to obtain the consent of the person.
(5) When it is particularly necessary to improve public health or promote the sound growth of children, and it is difficult to obtain the consent of the individual.
(6) When it is necessary to cooperate with a national organization, a local government, or a person entrusted by such an organization in the execution of the affairs prescribed by laws and regulations
(vii)When obtaining the consent of the person in question is likely to hinder the execution of the relevant business.

Article 5: Establishment of the Association’s Safety Management System for Personal Information
We have established a personal information protection manager within the Association to centrally grasp and manage the distribution of personal information held within the Association. The Association will establish its own rules and bylaws regarding the protection of personal information, and will ensure strict compliance with these rules and bylaws within the Association. We will continue to promote education and awareness-raising activities regarding the handling of personal information.

Article 6: Laws and other rules
In handling personal information obtained from customers, the Company will comply with laws and regulations, guidelines set by the government, and other standards regarding the handling of personal information.

Article 7: Management of member ID and password or cancellation
Your personal information is password-protected. Only the person who knows the password of the member ID of the Association can confirm or change the personal information. We also recommend that you log out online (LOG-OUT) before you exit your web browser when you leave the Service. In particular, if you share a PC with others or use it in a public place (office, school, library, internet cafe, etc.), you need to follow the above procedures to prevent your personal information from being known to others.

Article 8: Children’s Personal Information
If you are under the age of 20 years old and wish to use the Service and enter your personal information, please do so only with the consent of your guardian.